Privacy Policy

1. Introduction

This Privacy Policy explains how Cloud Matrix Technologies ("We") collects, uses, discloses, and protects your information when you use TapNeat ("Software/Platform"). By using TapNeat, you consent to the practices described in this policy.

2. Information We Collect

• Registration details (Name, Cafe Name, Mobile Number, Email, Pincode).
• Business data (menu items, orders, sales, staff details, inventory).
• Technical information (IP address, device type, browser, app version).
• Payment and billing information (subscription transactions only).

3. How We Use Your Information

• To provide, manage, and improve the TapNeat platform.
• To personalize your experience with dashboards, menus, and reports.
• To process subscription payments and renewals.
• To provide customer support and resolve issues.
• To send notifications, updates, and promotional offers (if opted in).

4. Data Security

• We implement strict security protocols to protect your business and customer data.
• Data is encrypted during transmission and stored securely on cloud servers.
• Only authorized personnel can access sensitive data for support or compliance purposes.

5. Data Sharing & Disclosure

• We do not sell or trade your data with third parties.
• Data may be shared with trusted service providers (e.g., payment gateways) only for operations.
• We may disclose information if required by law or government authorities.

6. Data Ownership

• Your business data (menus, sales, staff details, orders) belongs to you.
• Cloud Matrix Technologies only acts as a custodian of your data.
• You may request a backup or export of your data anytime during an active subscription.

7. Cookies & Tracking

• TapNeat may use cookies and analytics to improve user experience.
• These are used for login sessions, personalization, and usage statistics.
• You can disable cookies in your browser, but some features may not work properly.

8. User Responsibilities

• Keep login credentials secure and confidential.
• Ensure accuracy of information entered into TapNeat.
• Immediately report unauthorized access or suspicious activity.

9. Data Retention

• Business data is retained as long as you maintain an active subscription.
• Upon subscription termination, data may be stored for up to 90 days before deletion.
• Backups are maintained for disaster recovery purposes.

10. Children's Privacy

• TapNeat is not intended for individuals under 18 years of age.
• We do not knowingly collect information from minors.

11. Updates to Privacy Policy

• We may update this Privacy Policy periodically.
• Users will be notified of significant changes via email or dashboard notifications.
• Continued use of TapNeat after changes implies acceptance of the revised policy.

12. Contact Us

For questions, concerns, or data-related requests, please contact: